Senior Business Analyst
FinServe Corp.
Apr 2022 - Present
- Led requirements gathering and analysis for $10M+ digital transformation initiative across 4 business units and 200+ end users
- Created business process models (BPMN) and 150+ user stories for 3 enterprise applications, ensuring traceability from requirements to delivery
- Reduced loan processing time by 40% through workflow analysis, system optimization, and elimination of 12 redundant approval steps
- Designed and implemented data governance framework adopted across the analytics department, improving data quality scores by 35%
- Partnered with engineering to define API specifications and integration requirements for 5 third-party vendor systems