Business & Finance

Operations Manager Resume Example

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Karen Okafor - Profile Photo

Karen Okafor

Operations Manager

[email protected]+1 (555) 739-4561Phoenix, AZClass C — Valid U.S. Driver's License

Professional Summary

Resourceful operations manager with 8+ years of experience optimizing business processes, managing cross-functional teams, and driving operational efficiency across logistics, manufacturing, and healthcare sectors. Oversaw daily operations for facilities processing $25M in annual output, leading teams of up to 150 employees. Reduced operational costs by 22% while improving on-time delivery rates to 97% through Lean and Six Sigma methodologies. Committed to continuous improvement, data-driven decision-making, and building resilient supply chains that scale with business growth.

Work Experience

Operations Manager

Redstone Logistics & Distribution

Jun 2020 - Present

  • Oversee end-to-end operations for a 150-employee distribution center processing 8,000+ orders daily, maintaining a 97.3% on-time delivery rate
  • Implemented Lean Six Sigma process improvements across 5 departments, reducing operational costs by $1.8M annually (22% reduction)
  • Negotiated vendor contracts totaling $4.5M, securing 15% cost reductions while maintaining quality standards and delivery timelines
  • Launched a workforce development program including cross-training and safety certifications, decreasing workplace incidents by 40% and improving employee retention by 15%
  • Led the integration of a warehouse management system (WMS), increasing inventory accuracy from 92% to 99.2% and reducing order fulfillment errors by 60%

Assistant Operations Manager

Pacific Coast Manufacturing

Mar 2017 - May 2020

  • Managed production scheduling and resource allocation for a facility with 85 employees operating across 2 shifts, achieving 98% schedule adherence
  • Led a warehouse reorganization project that increased storage capacity by 30% and reduced average picking time by 25%
  • Developed and tracked KPI dashboards for 12 operational metrics, providing weekly reports to senior leadership that informed $2M in capital expenditure decisions
  • Coordinated with the quality assurance team to implement an ISO 9001 compliance framework, resulting in successful certification on the first audit attempt
  • Managed relationships with 25+ suppliers, conducting quarterly performance reviews and replacing underperforming vendors to maintain a 99% raw material availability rate

Operations Coordinator

Silverline Healthcare Services

Jan 2015 - Feb 2017

  • Coordinated daily operations for 3 clinic locations serving 400+ patients per week, ensuring staffing coverage and supply chain continuity
  • Streamlined the medical supply procurement process, reducing waste by 18% and saving $95K annually through inventory optimization
  • Created standard operating procedures for 20+ recurring workflows, improving staff onboarding time by 40%
  • Managed facility maintenance schedules and vendor service agreements for all 3 locations, reducing equipment downtime by 25% and extending asset lifecycles

Education

M.B.A. Operations Management

Thunderbird School of Global Management at ASU

2017 - 2019

B.S. Business Administration

Arizona State University

2010 - 2014

Courses & Certifications

Lean Six Sigma Green Belt

American Society for Quality (ASQ)

2021

Project Management Professional (PMP)

Project Management Institute (PMI)

2022

Certified Supply Chain Professional (CSCP)

ASCM (Association for Supply Chain Management)

2023

Languages

English

Speaking: NativeListening: NativeWriting: Native

Igbo

Speaking: FluentListening: FluentWriting: Intermediate

French

Speaking: IntermediateListening: IntermediateWriting: Basic

Skills

Process OptimizationLean Six SigmaSupply Chain ManagementBudget ManagementVendor NegotiationKPI Development & TrackingERP Systems (SAP, Oracle)Project ManagementWorkforce PlanningInventory ManagementQuality AssuranceCross-Functional Leadership

This is a sample resume. Customize it with your own experience using our free resume builder.

Tips for Your Operations Manager Resume

Quantify Efficiency Improvements

Operations is about making things better, faster, and cheaper. Use specific metrics like 'Reduced costs by 22% ($1.8M annually)' or 'Improved on-time delivery from 91% to 97%'. Concrete numbers prove you deliver operational excellence.

Showcase Scope and Scale

Hiring managers want to understand the complexity you have managed. Include team sizes, facility sizes, order volumes, and budget figures. 'Oversaw 150-employee distribution center processing 8,000+ daily orders' immediately communicates your level of responsibility.

Highlight Methodologies and Frameworks

Mention Lean, Six Sigma, Kaizen, Agile, or other process improvement methodologies you have applied. Certifications like Six Sigma Green Belt or PMP add significant credibility and are frequently searched by ATS systems.

Demonstrate Cross-Functional Impact

Operations managers work with every department. Show how you collaborated with procurement, finance, IT, and other teams to drive results. This demonstrates the leadership breadth that companies look for in operations roles.

Key Skills for a Operations Manager Resume

Process OptimizationLean Six SigmaSupply Chain ManagementBudget & Cost ManagementVendor NegotiationKPI Development & TrackingERP Systems (SAP, Oracle)Project ManagementWorkforce Planning & SchedulingInventory ManagementQuality AssuranceCross-Functional Leadership

Frequently Asked Questions

What should an operations manager resume include?

An operations manager resume should include a professional summary with scope of responsibility and key achievements, work experience with quantified improvements (cost reductions, efficiency gains, delivery metrics), process improvement methodologies (Lean, Six Sigma), ERP and project management tool proficiency, education in business or a related field, and relevant certifications like Six Sigma or PMP.

How do I show operations achievements on a resume?

Focus on before-and-after metrics that demonstrate improvement. Include cost savings with dollar amounts, efficiency gains with percentages, on-time delivery rates, team sizes managed, order volumes processed, and budget figures. For example, 'Reduced operational costs by $1.8M (22%) through Lean process improvements' clearly shows measurable impact.

What certifications help an operations manager resume?

Valuable certifications include Lean Six Sigma (Green Belt or Black Belt), Project Management Professional (PMP), Certified Supply Chain Professional (CSCP), Certified in Production and Inventory Management (CPIM), and Certified Manager (CM). These demonstrate expertise in process improvement, project delivery, and supply chain management.

Can I create an operations manager resume for free?

Yes. NoBsResume is 100% free. Choose an ATS-friendly template, fill in your operations experience, and download as PDF instantly. No signup required.

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